In the fast-evolving property management landscape, staying ahead means embracing technology that boosts efficiency, accuracy, and service quality. One of the most powerful tools in a property manager’s arsenal is property inspection software—a game-changer for streamlining inspections, reporting, and compliance. To fully harness its potential, upskilling your property management team is essential. Here’s how you can ensure your team maximises the capabilities of your inspection software in 5 short tips!
1. Organise Comprehensive Training
Kick off upskilling by providing structured training for your team. Take full advantage of onboarding sessions, webinars, and user guides that many software providers offer. With Inspection Express, we provide onboarding training to get your team set up with all key features and address any questions you have. During the training, encourage your team to ask questions and get familiar with the software. Make the most of this opportunity!
We also offer live training webinars in the help section in our admin portal, along with a library of videos and short guides on our knowledge base, perfect for quick refreshers whenever needed. See below for reference! We often have live webinars on 360AI training, as well as how to use our Appraisal Kit and Marketing Tours!
2. Appoint a Software Champion
While it’s vital that your team has general knowledge of the software, appointing a dedicated software champion can make a huge difference. This person stays updated on new features and best practices, helps colleagues with troubleshooting, and acts as the main point of contact with the software provider. By ensuring smooth communication, the software champion can resolve issues quickly and keep your team on track.
3. Encourage Regular Use & Integration
Upskilling isn’t just about learning—it’s about applying that knowledge. Motivate your team to incorporate the software into daily workflows, even for features that may require some extra training. As they grow more comfortable, they’ll start using the software more effectively, unlocking its full potential and improving efficiency.
4. Host Knowledge-Sharing Sessions
Regular check-ins and peer learning are essential for ongoing development. Hold monthly team meetings or lunch-and-learns to share tips, discuss challenges, and brainstorm solutions together. These sessions also give you a chance to highlight software updates and new features, ensuring everyone stays current. By fostering open dialogue and collaboration, you create an environment where your team can learn from each other and stay aligned on best practices.
5. Monitor Performance & Provide Feedback
Keep track of how well your team is adapting to the software by reviewing inspection reports, completion times, and user engagement. If some team members are struggling, offer one-on-one coaching or request additional training from your software provider. Encourage an open feedback loop, where staff can voice challenges, ask questions, and share tips. Celebrate progress through shout-outs or small incentives, motivating your team and boosting their confidence.
By consistently monitoring software adoption and providing ongoing support, you help your team work more efficiently and effectively.
The Benefits of Upskilling Your PM Team
Investing in your team’s software skills enhances efficiency and accuracy in inspections, reduces manual workloads, and ensures compliance with regulations. Upskilling also fosters job satisfaction, making your staff more likely to stay at your agency. As your team becomes more skilled, tenants and landlords benefit from more detailed, professional reports, enhancing their experience with your services.
Conclusion
In today’s competitive property management industry, technology is a powerful ally—but only if your team knows how to use it. By prioritising upskilling on property inspection software, you’re not only improving operations but also positioning your agency for long-term success. Additionally, if you’re having difficulty with your current inspection software solution, we’re here to help! What sets us apart as an inspection software is the fact that we’re always there for our clients, and they know that if they ever have a question they can contact support@ipropertyexpress to resolve it!
Ready to get started? Inspection Express offers tailored training and support to ensure your team is fully equipped to handle inspections with ease. To access your knowledge base as a client, click here, otherwise contact us today to learn more!
