Mastering Property Management: Xceed’s top tech tips
In today’s fast-evolving property management industry, staying competitive requires more than just excellent service — it’s about leveraging cutting-edge technology. Xceed Real Estate, one of Western Australia’s leading agencies, has successfully integrated Kolmeo and Inspection Express to streamline their operations, boost efficiency, and enhance the client experience.
The Xceed Integration Story
Telissa Pearson, Inspection Team Leader at Xceed, has seen firsthand how technology can transform operations. With over a decade of experience in real estate, Telissa has worked across multiple roles within the industry, but it wasn’t until her involvement with Inspection Express and Kolmeo that she realised the full potential of a well-integrated tech stack.
Telissa explains, “In 2021, I was one of the first in WA to start using Kolmeo. At the time, we were using AgentPlus, and while it got the job done, Kolmeo’s innovative features made property management much more efficient.” Xceed later adopted Inspection Express, which further streamlined processes and allowed the team to focus on client relationships and portfolio growth – helping Xceed stand out in a competitive market.
Xceed now manages over 4,100 properties with a team of 60 property managers, thanks to the efficiencies gained from these systems. Telissa’s inspection team alone completed 97 PCR reports in August 24, showcasing how automation has reduced manual tasks like booking inspections and syncing reports, and allowing the team to prioritise more strategic work.
Telissa Pearson, Inspection Team Leader at Xceed
Top Tips for Modern Property Managers
- Embrace Automation to Save Time
Telissa shares a key insight: “Automate as much as you can.” By integrating Inspection Express and Kolmeo, Xceed has streamlined essential processes, boosting both efficiency and productivity. Inspection Express simplifies the overall inspection operations, while Kolmeo’s groundbreaking features, like the request function, keep property managers on track with tasks such as lease renewals and rental payments. “The improvements we’ve seen using both platforms are remarkable. Kolmeo’s request feature, for instance, ensures we never miss critical tasks, which is crucial in our day-to-day operations,” Telissa explains. “I wasn’t keen on property management until I saw firsthand how these tools improved our workload.” she adds.
Hack: Choose a tech stack that automates tasks seamlessly, allowing your team to focus on high-impact work while staying on top of key reminders.
- Focus on Client Experience
Your clients expect clarity and transparency. Xceed provides a range of services and features that give owners full visibility into how their investments are being managed. Inspection Express allows us to deliver clear, visual, and easy-to-understand reports, while Kolmeo’s new owner portal enables owners to track payments quickly, review transaction history, and access essential information about their investment properties. “It makes our client interactions smoother and more efficient,” says Telissa.
Hack: Use platforms that enhance the client experience by ensuring they have quick and easy access to important information. This strengthens trust and improves relationships with property owners.
- Stay Future-Ready Without Overwhelming Your Team
“Adopt tech that fits naturally into your workflow and continues to improve your business and better the client experience.” Not everyone embraces and learns new processes the same way. Ensure you can cater to each team member, so you are maximising the features your products offer.
Hack: Stay updated on trends, but roll out new tools gradually. Provide your team with support in other areas while adapting to new programs to ensure a healthy and happy transition period.
Why Integration Matters for Property Managers
For businesses hesitant to adopt new technology, Telissa offers practical advice: “Don’t be afraid of change. Technology saves time and improves service delivery. Kolmeo, for example, has come a long way since I started using it in 2021. Back then, many customers left the platform, but over the past three years, we’ve seen significant improvements, and it continues to evolve rapidly. Partnering with Inspection Express has been another step in the right direction,” Telissa highlights. Xceed’s success with Kolmeo and Inspection Express proves that the right tools not only streamline operations but also provide a competitive advantage.
Hack: If you’re unsure about adopting new tech, start small. Test tools in one department before scaling across your business.
Conclusion: Future-Proof Your Property Management
Xceed Real Estate demonstrates that in today’s fast-paced property management industry, the right tech stack is key to long-term success. By integrating Kolmeo and Inspection Express, Xceed has not only streamlined their processes but also enhanced client satisfaction and achieved significant portfolio growth.
“We’re always happy to chat with anyone curious to know how these tools work for us!” – adds Telissa. To learn more about Xceed, check: https://www.xceedre.com.au/
Ready to future-proof your property management? Start by integrating tools that work seamlessly together and focus on delivering an exceptional client experience.
