Keeping your account safe

Two-factor identification is now here for your Inspection Express software.

So what does that mean for you?

What is two factor ID?

Two-factor authentication provides an extra layer of security for logins to Inspection Express. With the number of online systems compromised this year, it is highly recommended to add two-factor ID to your account.

Whilst it is optional, it is very highly recommended.

There are multiple forms of two-factor authentication and Inspection Express uses a software-generated, time-based token.

If enabled, all Inspection Express users will be required to set up an authenticator application on a device and provide a token when logging into the Inspection Express Admin Portal.

When enabled, Inspection Express will immediately send out invitation emails to all users in your account.

This email contains instructions and a link to set up two-factor authentication for that particular login.

The link in the email will expire after 12 hours and after that, users will require an Office Admin user to send them the link again via the Reset 2FA button under Users.

What happens once two-factor is enabled?

Once the two-factor authentication requirement has been enabled, all users must set up their login with 2FA to continue to access Inspection Express.

Once set up, the user will be prompted to enter a 6-digit code whenever they use a new device that has not been authorised previously or if they are using an authorised device but it has been more than 12 hours since the last 2FA prompt.

New users that are created after 2FA has been enabled for the account will be sent an email with instructions on how to set it up.

If they have not logged in previously and go to set up a password via the “Forgot Password?” button on the login page, they will be prompted with a QR code to enable it upon successful password reset.